Refund policy

Eshu Returns & Refund Policy


At ESHU, we stand behind the quality and integrity of our products. If something’s not right, we want to fix it — quickly and fairly.

Return Eligibility


Due to the nature of personal care products and their 4-week usage period, we accept returns within 7 days of delivery, provided the item:

  • Is unopened, unused, and in its original packaging,
  • Includes proof of purchase,
  • Has not been tampered with or tested.

To start a return, contact us at hello@eshuskincare.com within 7 days of receiving your item. Returns must be approved by ESHU, in writing, before shipping. Unauthorised returns will not be accepted. 

Important: Once opened or used, our products cannot be returned due to hygiene reasons — unless the product is faulty or not as described.

If you return is accepted, we will send you instructions on how and where to send your package. Without compromise, items sent back to us without first requesting a return will be invalid for any compensation (monetary or otherwise) under this policy. ESHU reserves the right to dispose of any products returned without authorisation and without compensation to the sender.

Damaged, Faulty, or Incorrect Items


If your product arrives damaged, defective, or you received the wrong item, please notify us within 2 days. We’ll arrange a replacement, refund, or store credit.

Australian customers are protected under Australian Consumer Law (ACL), which guarantees your right to a remedy if the product is faulty or not as described.

Non-Returnable Items


We cannot accept returns on:

  • Used or opened personal care items,
  • Items returned without prior authorisation,
  • Sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Products must be unused and unopened to qualify for a return.

Refunds


Once your return is received and approved, we’ll issue a refund to your original payment method within 10 business days. Bank processing times may vary.

If you haven’t received your refund within 15 business days, please contact us at hello@eshuskincare.com